Shipping
Shipping Information
We prioritize fast and secure delivery of your orders. We work with reliable logistics partners such as YunExpress, DHL, USPS, RoyalMail and FedEx to ensure smooth and efficient shipping.
Detailed information about our shipping process can be found below.
Shipping Methods
We offer multiple shipping options to ensure your order arrives safely and efficiently.
Once your order has been processed, you will receive a tracking number that allows you to monitor your shipment at any time.
Shipping times and costs may vary depending on the destination country and selected shipping method.
International Shipping
We ship worldwide. Delivery times and shipping costs depend on your location and local customs regulations.
Please note:
- Customs clearance may cause delays that are beyond our control
- Additional customs duties or import fees may apply depending on your country and carrier
For further assistance, contact us
Processing & Delivery Time
- Processing time: 1 to 4 business days
- Delivery time: typically 5 to 18 business days
Missing or Damaged Items
If items are missing or arrive damaged, please contact us within 7 days of delivery.
Include the following:
- Your order number
- Photos of the damaged packaging
- A photo of the packing slip in case of missing items
- A brief description of the issue
Claims submitted after 7 days may not be eligible for review.
Damaged Packaging Notice
We carefully package all orders to ensure safe delivery.
Damage to the outer packaging does not qualify for a refund or replacement if the product itself is intact and functional.
Marked as Delivered but Not Received
If your tracking shows that the package has been delivered but you have not received it, you must contact the shipping carrier directly to initiate an investigation.
You are required to provide us with official confirmation or proof of loss from the carrier.
Claims for delivered packages cannot be processed after 7 days from the marked delivery date.
Order Changes
Order changes such as quantity, shipping address, or product selection can be made within 12 hours of placing the order.
After this period, the order may already be in processing or shipping and changes may no longer be possible.
General Information
Orders are typically processed and shipped within 2 calendar day, excluding weekends and public holidays.
Tracking information will be provided once your order has been shipped.
If you have any questions or need assistance, contact our support team
We are happy to help.